Saturday, September 8, 2018

Wireless Broadband to Fix Your Internet Access Problems

We wished to report on success with obtaining fast wireless broadband in a place a few miles from Exeter where it was not possible to obtain fast wired broadband.

The solution was to use a highly sensitive antenna from 4G Internet (a division of National Broadband Limited) in combination with a broadband service from Vodafone. The antenna was placed on a roof and pointed towards the nearest Vodafone mast. In spite of the fact that there are trees in the direction of the Vodafone mast we are still getting somewhere in the region of 11 to 17 mbps for downloads and 5 to 9 mbps for uploads.

It's not fibre speed but at least we are now able to work productively.

In addition, recent latency tests using MLab with the Vodafone service have returned results as low as 25 ms which appear to be reasonable even for wired internet connections.

Sunday, July 29, 2018

Problems Getting Fibre Internet Broadband from BT and Openreach Near Exeter

We'd like to share with you our experiences of trying to get a fibre internet broadband connection from BT and Openreach.

First of all, to make things clear, the situation was that we had a slow internet connection being delivered over a copper line and we wanted to install fibre.  In other words, we wanted Fibre To The Premises (FTTP).

The process of getting a survey done, and getting a quote took around 6 months. Openreach wouldn't do anything until we paid them several hundred pounds for the survey to see whether there was even a chance of getting fibre. Openreach wouldn't give us an indication of what the fibre build cost might be (hundreds, thousands or tens of thousands of pounds) to see whether it would be worth paying lots of money for a survey.

In addition, the process involved continual chasing of BT and Openreach, and being directed by each organisation to the other organisation on multiple occasions. Further, on the many occasions we tried to contact Openreach, the average waiting time on the phone was close to an hour. On two occasions the phone rang for around 90 minutes and then the line just went dead.

When we did finally get a quote it was wrong, and the second version was unclear and incomplete, and we were forced to chase for answers. Finally, after all this, we were told that, in fact, Openreach had made a mistake and FTTP was not available.

This is despite, to our knowledge, the fact that fibre has already been laid down the road past our property. The Openreach claim is that the issue is providing the equipment within the exchange that would be required.

Thursday, March 29, 2018

General Data Protection Regulation (GDPR) Compliance Software

It’s a fairly sure bet that most businesses don’t welcome more regulation in the form of the General Data Protection Regulation (GDPR), a 56,000 word document aimed at protecting personal data. The implementation deadline for the GDPR is 25 May 2018.

On the other side of the coin, there are no doubt many people who believe that the GDPR will help, among other things, to reduce marketing or emails, calls and texts, many of which are of no relevance to them, or which, in the case of bogus messages, can lead to scams. 

Most businesses would probably look for a way of reducing the risks from the GDPR as cost effectively and quickly as possible, so that they can get back to the business of providing goods and services.  

The easiest way to reduce GDPR risks (in the form of the potentially much greater fines) is probably simply to avoid collecting and holding personal data at all, and to securely delete any that is held. But, of course, businesses want to hold on to records about customers. 

Bearing in mind that businesses are looking for the easiest way of complying with the GDPR, we have put together the attached list of vendors who say that they have software that can help with GDPR compliance.  

Please be aware that we have not had the opportunity to test or assess this software ourselves, nor do we know the cost of it. However, if firms approach us, and allow us to test their software, we are prepared to do so, and would then provide a write up for everyone’s consideration. We do not produce such software ourselves.

You do of course need to undertake your own due diligence exercise before considering purchasing any software from these firms, or paying for their advice.

Digital Control Room:
Trust Hub: